The Heart of the Patient Experience
Co-authored by David Mulry and Kathleen Schroeder The healthcare industry in the United States is undergoing dramatic change due to the Patient Protection and Affordable Care Act (PPACA). This new Act...
View ArticleRedefining the Patient Experience at the First Point of Contact
By Aspect Software and Healthcare Intelligence When does Patient Care start? In the past, when we thought about patient care, we thought of the actual provider visit with the patient. We know now that...
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